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IT Supporter - 1st and 2nd line

  • Salary: Negotiable
  • Job type: Contract, Full-time
  • Location: Zug
  • Sector: Helpdesk / Support
  • Date posted: 25/10/2018
  • Job reference: BBBH91289

1st and 2nd Deskside/Desktop Support

Experis is the global leader in professional resourcing and project-based workforce solutions. Our suite of services ranges from interim and permanent recruitment to managed services and consulting, enabling businesses to achieve their goals. We accelerate organizational growth by attracting, assessing and placing specialized professional talent.

On behalf of our client, a pharmaceutical organization in Zug, we are seeking a 1st and 2nd line deskside/desktop support technician. Are you a desktop support technician who is looking for a new and exciting challenge? If yes, then please have a look at the details below:

Your role:

  • Laptop imaging and user setup
  • New Hire onboarding, training and support. You will provide IT orientation and relevant documentation to all new hires.
  • Providing full desk-side support, including troubleshooting issues related to Windows and Microsoft Office
  • Proactively recommending procedures and controls to prevent problems
  • Asset and inventory management
  • Organizing and managing events and providing IT support for these events
  • Assisting in use of AV equipment such as Cisco Spark, MX300, DX80 VC Units
  • Providing both onsite and remote support (e-mail and phone)
  • Occasional travel in support of client's events
  • Swapping and upgrading keyboards
  • Working and providing onsite support with customer's central IT/network
  • Resolving computer connectivity, phone system, phone device, and video codec issues

Your profile:

  • You are fluent in German
  • You have working experience with both computer and network technologies such as
    • Laptop imaging and user setup
    • Windows diagnostic tools and CMD
    • Network connectivity diagnostics
    • Active Directory
    • Microsoft Office/Office 365, Outlook
    • Shared network drives
    • Group policies and GP updates
    • Video conferencing
    • WebEx
    • Cisco any Connect VPN Client and Cisco Telephony
    • Wireless connectivity issues
    • Backup solutions and restore procedure
    • Jabber account setup
    • OKTA
    • Box
  • You have experience in Active Directory administration
  • You are an analytical thinker with great problem-solving skills
  • You effectively prioritize, organize, and manage multiple responsibilities at once
  • You are friendly, outgoing, and have excellent interpersonal skills
  • You have excellent oral and written communication skills as well as presentation skills

If you have any further questions, please do not hesitate to contact Michael Lewis at +41 44 229 99 23. If this position is not a perfect fit, please browse through the rest of our job vacancies as we have a range of permanent and contract opportunities available within Switzerland.

Connect with me via LinkedIn

Find more opportunities at: www.experis.ch

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