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IT Support Analyst

  • Salary: CHF45 - CHF55 per hour
  • Job type: Contract, Full-time
  • Location: Mezzovico
  • Sector: Pharma & Life Sciences, Service Management / ITIL
  • Date posted: 11/06/2018
  • Job reference: J387897AJMK-110618

IT/SS - Support Analyst


Experis IT is Europe's leading IT recruitment agency. We are dedicated to connecting talented individuals with Business opportunities across a number of professional sectors, with IT being at the heart of our operations.

For one of our client, specialized in the medical devices area based in Mezzovico, we are looking for an IT/SS - Support Analyst.

This is a challenging, contracting position, starting in June until the end of the year.

Job description:

You will support the infrastructure for two manufacturing sites in Mezzovico, this includes:

  • PC's, HMI, Printers, handhelds and barcode readers
  • Networks (including wireless) & Servers
  • Triage & Application support L1 (one stop shop)
  • Escalation of incidents locally and globally
  • Management of external vendors
  • Proactive leadership of technical environment: incidents, service requests & projects
  • Act as technical partner with business representatives to find technical solutions to their business needs
  • Support to the development and implementation of SOPs to adhere to local and Corporate compliance processes
  • Ensure work is completed in compliance with quality and safety procedures
  • Coordinate IT changes maintaining the GxP compliance of the IT infrastructure
  • Provide technical consultancy as needed
  • Make recommendations on infrastructure as part of Life Cycle Management

You bring to this role:

  • Degree in Engineering (Electronics, Informatics, Telecommunication), Computer Science (or equivalent) or Technical High school diploma with equivalent experience
  • Working knowledge of multiple technical disciplines such as WAN/LAN, MS Windows, Desktop computing hardware and software
  • ITIL Certification
  • Working experience in a Manufacturing Environment and knowledge of ISA 93 Level 3 and Level 2 processes
  • Working knowledge PMX Lite /FPX/ or other project management tools
  • Strong customer orientation mindset
  • GxP knowledge
  • Strong communication skills in English and Italian
  • Willing to move in the manufacturing plants to better understand the business needs, and to be connected with the key stakeholders

Start Date: 15.06.2018

Location: Mezzovicho

If you've any further questions on the role please call Julie Mackerer on +41 61 282 22 17.

I'm always looking for skilled IT Supporter please don't hesitate to send me your CV. You can also check my page: www.experis.ch/julie-mackerer to see all the positions I'm recruiting for or just connect with me on LinkedIn https://ch.linkedin.com/in/juliemackerer.

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