IT Desktop Supporter - GSuite experience
IT Desktop Supporter - Google Gsuite experience
Experis IT is Europe's leading IT recruitment agency. We are dedicated to connecting talented individuals with Business opportunities across a number of professional sectors, with IT being at the heart of our operations.
For one of our clients, specialized in the pharmaceutical area with HQ in Basel, we are looking for an IT Desktop Support Analyst with previous experience in ticketing system and Google Gsuite.
This is a challenging contracting position starting in August 2020 until the end of the year.
Responsibilities:
- Working with the given Tickettool Service Now and company-owned Asset Management Tools
- Progressing of Incident and Request Management Tickets according process
- Progressing Asset Management Updates according process
- Participation at IT Welcome Zone Shifts (5 hours, 2-3 times per week)
- Experience with and understanding of other technology domains, methods, etc. and their interactions.
- Implementation and coordination of hardware, software, network component installations
- Creating and maintaining of knowledge articles, operational manuals, user guides and checklists.
- Follow-up on hardware, software, network problems and initiation of the corrective actions and escalation procedures.
- Performing short training- / consultancy sessions for up to 20 end users.
- Contribution in continuous Improvement processes
- Represent Digital Workplace Services in Project Status meetings
Must Haves:
- 5+ years of experience working in a global matrix organization in a regulated environment
- Strong know how of the Google GSuite and Windows 10 in an Active Directory Environment
- Apple iOS / MAC knowhow, experience with Mobile Device Management
- ITIL Foundation (v2 or higher)
- Customer friendliness and good communication and presentation skills in English and German
- Fluent in written and spoken English and German language
- Experience working in an Agile environment
- Experience with ServiceNow (Ticketing System)
- Experience as IT Trainer
Location: Basel
Start Date: 17/08/2020
End date: 31/12/2020
Extension: possible
Workload: 100%
If you are a result-oriented IT Supporter currently looking for a challenging new position that applies to your skills, then we look forward to receiving your application!
Not the right job for you? Since new jobs are coming in every day just give us a call +41 (0)61 282 22 17. Experis, the leading IT recruitment agency in Switzerland has many open jobs, just browse our website now to find interesting professional opportunities!
