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IT Desktop Support

Location: Basel, Switzerland
Sector: Helpdesk / Support
Job Type: contract
Salary: Negotiable
Reference: BBBH119015

IT Desktop Support

Experis IT is Europe's leading IT recruitment agency. We are dedicated to connecting talented individuals with Business opportunities across several professional sectors, with IT being at the heart of our operations.

One of our clients, a leader in the pharmaceutical industry, is looking for an IT Desktop Supporter. This is initially a 10 - month contract with a high possibility of extension located in Basel, Switzerland.

Tasks & responsibilities

  • Working with the given Ticket tool Service Now and company-owned Asset Management Tools
  • Progressing of Incident and Request Management Tickets according process
  • Progressing Asset Management Updates according process
  • Participation at IT Welcome Zone Shift, providing onsite support
  • Experience with and understanding of other technology domains, methods, etc. and their interactions.
  • Implementation and coordination of hardware, software, network component installations
  • Follow-up on hardware, software, network problems and initiation of corrective actions and escalation procedures.
  • Performing training- / consultancy sessions

Must haves

  • 3-5 years of experience working in a similar position in a global matrix organization in a regulated environment
  • Advanced know how of the Google gSuite and Windows 10 (Know-how in gSuite will be tested during the interview)
  • Apple iOS knowhow, experience with Mobile Device Management
  • ITIL Foundation (v2 or higher)
  • Fluent in written and spoken English and German language
  • Experience in a customer facing role
  • Customer friendliness, good communication and presentation skills
  • Open minded, flexible personality
  • Eager to learn & develop
  • Teamwork skills

Nice to Haves:

  • Experience working in an Agile environment
  • Experience with ServiceNow (Ticketing System)

General information

  • Start date: 16.03.2020 (asap)
  • Latest start date: 16.03.2020
  • End date: 31.12.2020
  • Extension: possible, must be approved
  • Workload: 100%
  • Work location: Basel
  • Remote: not possible
  • Team: 10 (similar positions)

Interested in this opportunity? Kindly send us your CV today through the link in the advert. However, should you have any questions please contact Alexander Russell on +41 61 282 22 16, at www.linkedin.com/in/alex-russell-experis/ or via email

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