End User Support - Video Conference Specialist

End User Support - Video Conference Specialist

Location: Zurich
Start: 01.08.2021
Duration: 31.09.2021 (+ ext. possibility)
Workload: 100%
Languages: English

End User Support - Video Conference Specialist
Description:
You will play a key role in our Global IS team, supporting our Business Areas on virtual & hybrid events using platforms such as e.g. Bizzabo and Microsoft Teams Live Event. You will be part of a team responsible for applying broad IS technology knowledge and expertise to support global business needs and help solve challenging topics.

Your responsibilities:
* Utilizing your understanding of existing IS technology and business requirements to guide colleagues conducting conferencing and event services.
* Assistance in setting up the video events:
? Placing the requests for presenter and moderator privileges setup
? Being a focal point between service manager and service requestor
? On-site tests / remote dry runs assistance
? Raising support incidents
? Training presenters and moderators (best practices, event organization "how to")
? Being available to support during the event
? Coordinating IS related topics relevant to specific event with stakeholders e.g. vendor, internal infrastructure teams and event organizer
* Supporting management, maintenance and optimization of IS solutions/services.
* Providing support and guidance during the installation of new IS solutions/services or improvements to existing IS solutions/services.
* Consulting with relevant stakeholders across the business to give advice, ensuring compliance with our client IS Enterprise Architecture.
* Providing leadership to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice.
* Jointly with Service Manager to evaluate the requests for meeting setup (decide who can setup the meeting, if it's the right tool for particular case).
* Oversee the events calendar in the organization.
* Preparing & updating informational materials (inside+ webcast web page).
* Plan, schedule and lead periodical webcast trainings.
* SPOC for potential service recipients.
* Ad hoc assistance for Webcast / ECDN Service Owner.
* Responsible for the IS event support request process.

Your background:
* Preferred a university degree in IT, Business, Marketing, Linguistics etc.
* More than 2 years of experience in event support, end user support, working as Event Coordinator, Helpdesk support with MS technology and/or other collaboration, video meeting technology.
* Sound knowledge of practices of creation, modification support documentation.
* Knowledge of video conferencing equipment.
* Ability to work independently and manage multiple demands on time, in cross-functional, virtual and international teams.
* A collaborative, solutions- and customer-service-oriented approach and strong communication skills.
* Fluency in spoken and written English is a must.
* Experience with Bizzabo and MS Teams platforms are preferred

Have we awakened your interest? Then I look forward to your CV. If you have any questions, please contact Greg Margaritis at +41 44 229 99 35.
We can only consider Swiss / EU Nationals with a valid working permit for this role.