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Desktop Support Analyst Junior

  • Salary: CHF250 per day
  • Job type: Contract, Full-time
  • Location: lausanne
  • Sector: Helpdesk / Support
  • Date posted: 10/02/2017
  • Job reference: J345749A
This vacancy has now expired.

Very dynamic company in Lausanne

Mission / Rôle :

One of our clients is looking for a Desktop Support Analyst Junior in order to reinforce a dynamic team in a prosperous comapny.

Tasks :

  • Respond to all customer incidents and service requests passed across by the Service Desk and resolve any user faults within agreed SLAs
  • Troubleshoot and resolve all desktop issues and initiate the return of faulty customer equipment according to the customer maintenance contract.
  • Carry out regular routine and preventative maintenance on the range of desktop equipment within the customer supported site as required or requested by line manager.
  • Maintain a high level of communication at all time with both colleagues and senior members of staff and provide timely updates to the Service Desk so that progress against each individual incident can be updated as required.
  • Identify any spares required and advise the Service Desk accordingly to ensure that the customer incident can be updated accordingly.
  • Deliver customer focused service which supports increased customer satisfaction.

Experience / Qualifications

  • Previous experience as support in an company
  • Very good IT interest
  • about 2-3 years experience
  • Very good skills in Exchange, SMTP, VPN, LAN, cabling and networking
  • English : Fluent

Do not hesitate to apply : Antoine Wormser / 022 818 87 78

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