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Customer Services Specialist -German required

  • Salary: CHF70000 - CHF75000 per annum
  • Job type: Permanent, Full-time
  • Location: Zug
  • Sector: Other
  • Date posted: 14/02/2018
  • Job reference: J369513ALMN-130218
This vacancy has now expired.

Customer Services Specialist -German required!

Our client is looking for Customer Services Specialist with at least 4 years of financial industry experience.

This is a permanent role to start ASAP for our client's project in beautiful Zug, 25 minutes away from Zurich. If you are a Customer services specialist, client oriented, available immediately, and having either a Swiss or EU passport then please get in touch ASAP!


  • You will support major client accounts
  • Client related projects (dedicated service initiatives, custom configurations, etc.)
  • Problem management with focus on wide scale service issues. (Trade and margin analysis, account configuration and funding, cash and derivative products, global exchanges and technical services)
  • Investigation of customer inquiries regarding trade-related issues (e.g., executions, position liquidations, order trigger conditions, trade cancellation requests, etc.)
  • Resolution of client inquiries, concerns and complaints via telephone, e-mail, and on-line chat

Your profile:

  • University degree in Finance, or Economics, or Business Administration
  • Previous experience in bank or financial industry as a back or middle office professional
  • Basic financial products knowledge
  • Strong experience in MS Office, Bloomberg - is a nice to have
  • Strong interpersonal and written communication skills
  • Excellent analytical and problem-solving skills


  • Fluent German & English

Are you the ideal candidate we're looking for? Do you have the skills and experience necessary to successfully accomplish the tasks above? If yes, kindly send me your CV today through the link in the advert. However, should you have any questions please contact me directly on +41 44 229 9918.

Only Swiss, people who have a relevant work permit for Switzerland or EU nationals can be considered for this role. Even though this position may not be the perfect fit for you, please reach out to us, as we have hundreds of open positions at Experis IT across Switzerland.

Check out all of Experis' job openings at

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