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Avaya Level 3 Admin Support

  • Salary: Negotiable
  • Job type: Contract, Full-time
  • Location: Boudry
  • Sector: Helpdesk / Support
  • Date posted: 12/04/2018
  • Job reference: J384678AGMI-120418

Avaya Level 3 Admin Support

Experis IT Switzerland is urgently looking for an experienced Avaya Level 3 Admin Support to join one of their clients in the region of Boudry - Neuchatel, a globally renowned company with an excellent reputation in the pharmaceutical industry! For this role we are looking for a candidate ideally with experience in a similar role to start as soon as possible who can speak fluent French and English.

Tasks:

  • You will maintain switching equipment and applications (key systems, ACD, PBX, VoIP, voice mail, call accounting, reporting systems).
  • You will support and work with telephony protocols, including TDM, T1 ISDN, VoIP, H323, TCPIP, SIP, G711, G729 and QoS.
  • You will develop, streamline, and optimize complex routing strategies and explain them in simple business terms.
  • You will provide support of Voice Telephony infrastructure

Skills and Experience:

  • Excellent exposure to Avaya communications and telephony systems including Avaya Media Gateway G650/450 series
  • 8+ years of experience in managing Avaya telephony infrastructure
  • Experience in working with global teams (onshore and offshore) is a must
  • Experience with NICE software
  • Knowledge of voice and data communication protocols (H.323, SIP, LDAP, RTP)
  • Ability to debug and diagnose root cause and resolve telephony issues
  • ITIL Certified Preferred
  • Excellent communication skills
  • Excellent spoken and written French and English required

Location: Boudry - Neuchatel

Start Date: ASAP

Duration: 6 month (+6 months extension)

Don't hesitate and send us your CV and testimonials today through the link in the advert. In case of any questions please contact Greg Margaritis on +41 44 229 99 35 / .

We can only consider Swiss / EU Nationals or people with a valid working permit for this role.

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