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Application Specialist - CRM (Java and Oracle)

Location: Zurich
Sector: ERP / SAP / CRM
Job Type: contract
Salary: Negotiable
Reference: BBBH144744

Application Specialist - CRM (Java and Oracle)

Experis is the global leader in professional resourcing and project-based workforce solutions.

Overview of contract

On behalf of our client, one of the leading wealth management group, we are looking for a Application Specialist - CRM to bring deep IT expertise for the CRM application within Client & Partner.

This is a long term contract.

Main responsibilities

  • Perform daily application management tasks (e.g. re-occurring maintenance tasks, incident analysis/ resolution)
  • Provide input for application lifecycle planning, definition and management of SLAs/ OLAs, planning/ implementation of application changes.
  • Be the overall incidents, requests and defects manager
  • Maintaining an IT Service or infrastructure component (Run-the-Bank)
  • Support IT Service Owner in defining and managing OLAs for IT Services (Applications) based on different service level agreements
  • Subject matter expert (SME) for CRM application

Your skills:

  • Experience in JAVA, Oracle, SQL and PL/SQL
  • Strong skills in managing of incidents and in tracking of KPIs and benchmarks
  • Experience in application management (lifecycle, maintenance, operation)
  • Understanding of software development/customization processes
  • Highly structured, able to address options and underlying evaluation
  • Preferably Subject Matter Expert in his area of responsibility:
  • Understand, drive Big Picture and Context
  • Overview on technology and its developments (markets and client expectations)
  • Able to represent topic against management and stakeholders
  • Understanding of Client Relationship Management and Client Data Management systems is a plus
  • Fluent in German and good English
  • Education in computer science (Apprenticeship or FH, Uni/ETH)

If you are interested in this opportunity, we look forward to receiving your CV or if you have any questions, contact Ana Victoria Ramos over

If you are interested in other opportunities that Experis are recruiting, please click on the link https://www.experis.ch/experis-zurich.

We can only consider Swiss nationals or professionals possessing a valid EU passport for this engagement.

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