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2nd Level Laboratory / Manufacturing System Supporter

Location: Kaiseraugst
Sector: Helpdesk / Support
Job Type: contract
Salary: Swiss Franc40 - Swiss Franc50 per hour
Reference: BBBH137674

2nd Level Laboratory / Manufacturing System Supporter

Experis IT is Europe's leading IT recruitment agency. We are dedicated to connecting talented individuals with Business opportunities across a number of professional sectors, with IT being at the heart of our operations.

For one of our clients, specialized in the pharmaceutical environment, we are looking for an experienced Scrum Master with strong experience in the pharmaceutical industry.

This is a contracting position starting in June 2021 until the end of the year with extension possibilities.

Responsibilities:

  • Ensure that operational work, project related activities and on-call services are performed according to defined KPIs
  • Provide application management and support and ensure operational stability and effectiveness of several Applications
  • Contribute to the core business and informatics processes and solutions by applying specific knowledge of systems and tools, as well as problem solving skills, to support these processes and solutions
  • Collaborate with end users to identify needs and opportunities for improved data management and delivery
  • Resolve or escalate problems for resolution when appropriate
  • Maintain and develop process and technical knowledge
  • Perform and document Pilot installation, work together with local/global CSV Team, Supplier, internal IT partner
  • Operating system installation including laboratory instrument control software based on existing documents and processes
  • Create installation documentation based on existing templates and transfer knowledge to operating Teams onsite and remotely

Must Haves:

  • 4y+ of experience in the pharmaceutical industry, as well as in a regulated environment with Computer System (laboratory or manufacturing experience as 2nd level support)
  • 4y+ of experience with business processes in the manufacturing or laboratory environment
  • Technical experience in manufacturing and laboratory systems
  • Strong technical skills in different operating systems: Windows Server 2008/2012/2016, Windows 7/ 10
  • Proven CSV Knowledge / ITIL & GxP certification
  • Previous experience in system installation and maintenance of operating systems, hardware and peripheral devices e.g. barcode scanner, printer etc.
  • Validation experience with working in a project environment and in Informatics Service Support and Service Delivery
  • Good communication skills, fluent in German and English
  • Service oriented attitude, being able to communicate with our customers, also in emergency situations
  • High social skills, team player

Location: Kaiseraugst / Basel

Start Date: 01.06.2021

End date: 31.12.2021

Workload: 100%


Not the right job for you? Since new jobs are coming in every day just give us a call +41 (0)61 282 22 17. Experis, the leading IT recruitment agency in Switzerland has many open jobs, just browse our website now to find interesting professional opportunities.

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