IT Support Analyst / IT Trainer
IT Support Analyst / IT Trainer
Experis IT is Europe's leading IT recruitment agency. With offices in Zurich, Basel, Geneva and Lausanne, we specialize in the Information Technology sector.
On behalf of a leading pharmaceutical company in Switzerland, I am looking for a Desktop Support Analyst with experience in Apple IOS. This is a contracting position until the end of the year based in Basel.
Your Tasks & Responsibilities:
- Performing training- / consultancy sessions for up to 20 end users
- Working with the given Tickettool Service Now and company-owned Asset Management Tools
- Progressing of Incident and Request Management Tickets according process
- Progressing Asset Management Updates according process
- Participation at IT Welcome Zone Shift
- Experience with and understanding of other technology domains, methods, etc. and their interactions
- Implementation and coordination of hardware, software, network component installations
- Follow-up on hardware, software, network problems and initiation of corrective actions and escalation procedures
- Participation in status meetings
What you must have:
- 5+ years of experience as an IT Supporter
- Sound intermediate-level knowledge of relevant methodologies, technologies, languages, standards and processes
- Experience with Google gSuite and Windows 10
- Apple iOS knowhow
- Experience with Mobile Device Management
- Experience as an IT Trainer
- ITIL Foundation (v2 or v3)
- Customer friendliness
- Good communication and presentation skills in English and German
Overview:
- Start date: 16.10.2019
- End date: 20.12.2019
- Work location: Basel
- Workload: 100%
Interested in this opportunity? Kindly send us your CV today through the link in the advert. However, should you have any questions please contact Julie Mackerer on +41 61 282 22 17.