Client Service Officer

Client Service Officer

Candidates from EU who would like to relocate to Switzerland are welcomed

Experis IT is on the search for a Client Service Officer to join one of their clients, a well-known international bank based in Switzerland. This exciting temporary opportunity is only open to candidates with relevant experience. If you're looking to take your career to the next level, please read on!

Contact: Francesca De Chirico

Start Date: ASAP

Duration: 6 months - possibility of further contract extension

Location: Geneva

Workload percentage: 100%

Key Responsibilities:

• Provide service to external clients by addressing and resolving functional and technical inquires related to the digital products
• Provide service to internal users regarding the digital product offering and resolving queries and issues end-to-end
• Continuously learn about Citi's technology offerings and keep up with new enhancements as the products evolve
• Capture client feedback and work with digital product owners to improve the platform
• Create and maintain client guides, internal procedures, scripts and/or any other materials required to provide the service
• Provide demos of the digital products to external and internal clients
• Adhere to info security guidelines and established procedures
• Create and monitor KPIs periodically to track the service performance and prepare reports for management information and action
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Your Skills:

• 2-4 years of relevant experience in a customer or digital service role in the financial services industry
• Excellent oral and written communication skills in English
• Knowledge of French, German, Spanish, or other languages, is an advantage
• Excellent presentation and interpersonal skills
• Experience in Private Banking / Wealth Management, is an advantage
• Ability to work independently under little supervision, multi-task, and take ownership of solving issues end-to-end in high-volume situations, ability to follow up efficiently
• Quick learner and problem solver, accurate and attention to detail
• Ability to work with other teams to identify root cause of issues and resolve customer problems
• Ability to prioritize and work under pressure
• Client focused

Don't hesitate and send us your CV and testimonials today through the link in the advert.

Interested in this opportunity? Kindly send us your CV today through the link in the advert. However, should you have any questions please contact Francesca De Chirico on +41 (0) 44 2299925.

Even though this position may not be the perfect fit for you, please reach out to us, as we have hundreds of open positions at Experis IT across Switzerland.

Linkedin: Francesca De Chirico