Customer Service Specialist

Customer Service Specialist

We are seeking a dedicated individual to handle incoming customer inquiries, ensure smooth order processing, and act as a key point of contact for our valued B2B customers and partners. If you're ready to take on a challenging role where you can make a difference, read on!

Responsibilities:

• Acquire and manage incoming customer inquiries in compliance with defined service level agreements or customer-requested deadlines.
• Proactively communicate with customers to provide updates on order processing, ensuring they are always informed and satisfied.
• Plan and coordinate smaller projects or sub-projects within the relevant business areas.
• Serve as the primary contact for all B2B customers and partners during order validation and the initial billing cycle.
• Take responsibility for accurate order validation, service registration, and invoicing.
• Ensure effective communication with all relevant stakeholders, including commercial and technical teams.
• Act as an escalation authority, actively working to resolve customer crisis situations and find suitable solutions.

Requirements:

• Minimum of 3 years of work experience in a customer service or related role, demonstrating your ability to handle diverse customer inquiries and manage projects.
• Strong service orientation and excellent interpersonal skills, enabling you to effectively engage with both internal and external customers.
• Mentally resilient and capable of thriving in a collaborative team environment.
• Go to the "Extra Mile" mindset to deliver exceptional customer service, consistently exceeding expectations!
• A meticulous and precise approach to work, ensuring accuracy and attention to detail.
• Language proficiency in German and English is required. Knowledge of Italian and French is considered an advantage.

Why Join Our Team?

• Dynamic and inclusive work environment that fosters collaboration and growth.
• Opportunity to make a significant impact by providing outstanding customer service.
• Engaging and challenging role that allows you to develop your skills and knowledge.
• Competitive salary and benefits package.
• Continuous learning and professional development opportunities.

LinkedIn: Ladi Singh

To apply, please submit your resume and a cover letter highlighting your relevant experience and skills. We look forward to reviewing your application and potentially welcoming you to our team!